Micah Solomon published Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience with HarperCollins Leadership. Micah is a customer experience consultant and speaker and a senior contributor at Forbes. He is enjoying life on Bainbridge Island, Wash., with his wife, two kids, four dogs, cat, and outdoor goldfish. Contact him at [email protected]; (434) 343-5881.
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Class of 1987