For four consecutive years (2018-2021) Ron Kaufman has been awarded #1 Global Customer Service Guru in the World. This annual ranking by GlobalGurus.org evaluates the top 30 thought leaders in 17 fields based on peer recommendations, publications, social media activity, and presentation. Ron has been working in the field of customer service and customer experience since 1991, when he moved to Singapore to work closely with the nation’s airline, airport, and government services. His work has since expanded to include a New York Times bestselling book, Uplifting Service, and 14 other books on service, business, and inspiration.
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Class of 1978